Welcome to our FAQ page, where we’ve laid out the answers to some of the most common questions that we receive from our clients about our towing and roadside assistance services.
If you have any questions or concerns not listed here, we encourage you to reach out to our staff by phone at (250) 788-9194.
What should I do if my car ran out of gas?
If your car runs out of gas on the road, you can call our team to request a fuel delivery service. Simply tell us the type of fuel you need and your location, and we’ll come to fill up your tank for you straight away.
Can you help if I need a jump start?
Yes! Our mobile technicians are seasoned experts at resolving battery problems in vehicles of all makes and models. Over the years, we’ve successfully jumpstarted hundreds of cars stuck on the road, and we’re confident yours will be no different.
Can you help if I locked my keys in my vehicle?
We sure can! Lockout services are one of the many options our roadside technicians can perform for an affordable price. Call us any time of day or night.
My car is all-wheel drive AWD or 4X4, do I need a flatbed to tow it?
The safest way to tow four-wheel drive vehicles is with a flatbed trailer so that all wheels are off the ground and protected from transmission damage. Our company proudly owns and operates several flatbed vehicles and can haul your all-wheel drive vehicle for a reasonable price.
Will you come and boost my dead car battery? Will you bring me a new battery?
We can absolutely boost your dead car battery for you, wherever you may be. Our auto technicians are licensed and capable of replacing your car battery too, but our replacement services depend on product availability. If a new battery is not immediately available, we can tow your car to the location of your choice.
How long will it take for a tow truck to arrive?
The precise length of time it will take for our tow truck to arrive depends on your location. However, our company sets itself apart with our efficient and streamlined dispatch process. When you give us a call, our tow technicians are dispatched immediately so that you won’t be waiting for a second longer than necessary.
Do you tow scrap or junk cars?
Yes, our highly skilled towing specialists can haul all types and sizes of vehicles, no matter their condition. We’ll transport your scrap car to the disposal location of your choice.
How do you make sure the vehicles aren’t damaged during the towing?
Our towing technicians are diligent in ensuring that no damage occurs to our loads at any point during our towing services. To safely attach your vehicle to ours, we employ strict procedures and take all necessary precautions for a flawless transition. Generally, we prefer to utilize flatbed towing so that all your car’s wheels are off the ground and securely fastened with restraints.